Shipping Policy
Orders placed on niklasblock.de are processed and shipped from Germany. Orders are usually dispatched within 2–5 business days, unless otherwise stated on the product page.
Estimated delivery times:
- Germany: 2–7 business days
- European Union: 3–10 business days
- International: 7–20 business days
Shipping costs are calculated during checkout and depend on the destination and size of the order. International shipments may be subject to customs duties or import taxes, which are the responsibility of the customer.
Return & Refunds
Customers within the European Union have the right to withdraw from their purchase within 14 days of receiving the goods. To initiate a return, please contact:
Email: info@niklasblock.de
Returned items must be:
-
unused
-
in original condition
-
securely packaged
Unless the item is defective or incorrect, the customer may be responsible for return shipping costs. After receiving and inspecting the returned item, a refund will be issued using the original payment method. Refund processing may take several business days depending on the payment provider.
Damaged Items
If an item arrives damaged, please contact us within 7 days of delivery and include photos of the damaged product and packaging.
We will offer either:
-
replacement
-
refund
-
or another suitable solution.