**Terms and Conditions with Customer Information**
1. Scope
2. Offers and Service Descriptions
3. Ordering Process and Contract Formation
4. Prices and Shipping Costs
5. Delivery, Product Availability
6. Payment Terms
7. Retention of Ownership
8. Warranty for Defects and Guarantee
9. Liability
10. Storage of the Contract Text
11. Final Provisions
**1. Scope**
1.1. The following Terms and Conditions apply exclusively to the business relationship between BLOCK N, Owner: Niklas Block, Am Entenfang 2, 76185 Karlsruhe, and the customer in the version valid at the time of the order.
1.2. You can reach our customer service for questions, complaints, and claims on weekdays from 9:00 AM to 6:00 PM via email at info@niklasblock.de.
1.3. A consumer, within the meaning of these Terms and Conditions, is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity (§ 13 BGB).
1.4. Deviating conditions from the customer are not recognized unless the seller expressly agrees to their validity.
**2. Offers and Service Descriptions**
The representation of products in the online shop does not constitute a legally binding offer but an invitation to submit an order. Service descriptions in catalogs or on the seller’s websites do not have the character of an assurance or guarantee. All offers are valid “while supplies last” unless otherwise noted for the products. Errors excepted.
**3. Ordering Process and Contract Formation**
3.1. The customer can select products from the seller’s range without obligation and collect them in a so-called shopping cart using the button “Add to Cart.” Within the shopping cart, the product selection can be modified, e.g., deleted. The customer can then proceed to complete the order process by clicking the button “Proceed to Checkout.”
3.2. By clicking the button “Place Order with Obligation to Pay,” the customer submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the customer can view and change the data at any time and return to the shopping cart using the browser’s “back” function or cancel the order process altogether. Mandatory fields are marked with an asterisk (*).
3.3. The seller will then send the customer an automatic confirmation of receipt by email, in which the customer’s order is listed again, and which the customer can print using the “Print” function (order confirmation). The automatic confirmation of receipt merely documents that the seller has received the customer’s order and does not constitute acceptance of the request. The purchase contract only comes into effect when the seller ships the ordered product to the customer within 10 days, hands it over, or confirms the shipment to the customer within 10 days with a second email, an explicit order confirmation, or the sending of the invoice.
3.4. If the seller offers advance payment as an option, the contract comes into effect upon provision of the bank details and payment request. If the payment is not received by the seller within 10 calendar days after the order confirmation has been sent, despite the due date and another reminder, the seller will withdraw from the contract, and the order will become invalid with no further obligations for either party. The article is thus reserved for no longer than 10 calendar days in the case of advance payment.
**4. Prices and Shipping Costs**
4.1. All prices listed on the seller’s website include the applicable statutory VAT.
4.2. In addition to the stated prices, the seller charges shipping costs for delivery. The shipping costs are clearly communicated to the buyer on a separate information page and during the order process.
**5. Delivery, Product Availability**
5.1. If advance payment is agreed upon, delivery will occur after receipt of the invoice amount.
5.2. If delivery to the customer fails after three attempts due to the customer’s fault, the seller may withdraw from the contract. Any payments made will be refunded immediately.
5.3. If the ordered product is unavailable because the seller, through no fault of their own, is not supplied with the product by their supplier, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and may suggest delivering a comparable product. If no comparable product is available or the customer does not wish to receive a comparable product, the seller will promptly refund any payments already made.
5.4. Customers are informed about delivery times and delivery restrictions (e.g., limitations to certain countries) on a separate information page or within the respective product description.
**6. Payment Terms**
6.1. The customer can choose from the available payment methods before completing the order process. Customers will be informed about the available payment options on a separate information page.
6.2. If payment by invoice is possible, payment must be made within 30 days after receiving the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.
6.3. If third-party providers (e.g., PayPal) are commissioned with the payment processing, their terms and conditions apply.
6.4. If the due date for payment is determined by the calendar, the customer is already in default by missing the deadline. In this case, the customer must pay the statutory default interest.
6.5. The obligation of the customer to pay default interest does not preclude the seller from claiming further damages due to the delay.
6.6. The customer can only set off claims if their counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims arise from the same contractual relationship.
**7. Retention of Ownership**
The delivered goods remain the property of the seller until full payment has been made.
**8. Warranty for Defects and Guarantee**
8.1. The warranty is determined according to statutory provisions.
8.2. A guarantee exists for the goods delivered by the seller only if it has been explicitly stated. Customers are informed about the warranty conditions before initiating the order process.
**9. Liability**
9.1. The following exclusions and limitations of liability apply to the seller’s liability for damages, without prejudice to the other statutory requirements for claims.
9.2. The seller is fully liable if the cause of damage is based on intent or gross negligence.
9.3. Furthermore, the seller is liable for the slightly negligent violation of essential obligations, the violation of which endangers the achievement of the purpose of the contract, or for the violation of obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the customer regularly relies. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent violation of obligations other than those mentioned in the preceding sentences.
9.4. The above limitations of liability do not apply to injury to life, body, or health, for a defect after a guarantee has been given for the quality of the product, and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5. To the extent the seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives, and agents.
**10. Storage of the Contract Text**
10.1. Before submitting the order to the seller, the customer can print the contract text by using the print function of their browser at the last step of the order process.
10.2. The seller will also send the customer an order confirmation with all order details to the email address provided by them. Together with the order confirmation, but at the latest upon delivery of the goods, the customer will receive a copy of the Terms and Conditions, including the cancellation policy, as well as information on shipping costs and delivery and payment conditions. If you have registered in our shop, you can view your placed orders in your profile area. We also store the contract text but do not make it accessible online.
**11. Final Provisions**
11.1. The place of jurisdiction and fulfillment is the seller’s place of business, provided the customer is a merchant, a legal entity under public law, or a special fund under public law.
11.2. The contract language is German.
11.3. Platform of the European Commission for online dispute resolution (ODR) for consumers: http://ec.europa.eu/consumers/odr/. We are neither willing nor obligated to participate in a dispute resolution procedure before a consumer arbitration board.